Holland America Line: Commited To Serving Everyone

Yes, our vessels have specially designed staterooms for guests who require mobility assistive features. If you have not booked one of these accessible staterooms but instead will be using a standard stateroom, you need to know about some limitations that adversely impact maneuverability, especially ingress and egress into bathrooms. For example, bathroom dimensions, doorsills, and the height of bathtubs in standard staterooms are often difficult to negotiate for guests who have mobility limitations. Additionally, standard stateroom doors and hallways may be too narrow for a wheelchair or scooter to maneuver into and out of the stateroom. Note: For safety reasons, these mobility devices must be stored and charged in the guests' staterooms. There are three types of accessible staterooms on our vessels.

Fully Accessible rooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the cabin, and accessible bathrooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the stateroom, and accessible bathrooms.

Fully Accessible – Single Side Approach rooms are also designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices. These rooms provide accessible bathrooms along with an accessible route and clear floor space on only one side of the bed in a stateroom configured to provide one bed and between the beds in a stateroom configured to provide two beds.

Ambulatory Accessible rooms are designed for use by guests with mobility disabilities who do not require the regular use of a wheelchair, scooter, or other similar assistive devices. These rooms provide some accessible features.

Fully Accessible and Fully Accessible Single Side Approach bathrooms in guest staterooms will provide one of three types of bathing facilities: roll-in shower, transfer shower, or accessible bathtub.

Roll-in Showers provide the turning space necessary for a wheelchair to maneuver within the showering area.

Transfer Showers provide the maneuvering clearance alongside a shower stall to allow for transferring to the shower bench from a wheelchair.

Accessible Bathtubs provide the maneuvering clearance alongside a bathtub to allow for transferring to a seat in the bathtub from a wheelchair.

Details regarding accessible rooms on each ship are listed below and can be found on each ship’s Deck Plan.

Eurodam

Fully Accessible
These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head.

Staterooms I-8033, VB6002, VB6001, J1074, K1012, K1011 are fully accessible.

Fully Accessible – Single Side Approach
These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head.

Suites SA7057 and SY5002 have wheelchair access on the right side when facing the bed.

Suites SA7058 and SY5001 have wheelchair access on the left side when facing the bed.

Ambulatory Accessible
These rooms provide wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head.

Staterooms VA8119, VA8116, VA8026, VA8025, V6052, V6049, V5140, V5135, V5054, V5051, VA4134, VA4131, H4092, H4089, VA4052, VA4051, D1100, D1099, C1082, C1081 are ambulatory accessible.

Koningsdam

Fully Accessible
These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head.

Suites SA7094, A6150, A6148 and staterooms VA8147, VA8145, VA8134, VA8132, I-7108, I-7101, I-6131, I-6116, V5171, V5152, I-5129, I-5112, V5057, V5055, V5054, V5052, V4167, V4146, V4107, V4096, C1134, C1125, C1123, C1121 are fully accessible.

Ambulatory Accessible
These rooms provide a shower with grab bars, accessible shower controls, and hand held shower head. There is step up into bathroom, threshold into the shower, and standard interior and exterior door sizes.

Suites B8101, SA7092 and staterooms K11049, VB11038, CQ10033, VE8142, VD7049, K6185, VC6158, V5051, V5048, FB1172, E1165 are ambulatory accessible.

Nieuw Amsterdam

Fully Accessible
These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and an accessible shower with grab bars, shower seat, accessible shower controls, and hand held shower head.

Suites SA7058 & SA7057 and staterooms J1074, J1069, K1012, K1011 have a roll-in shower.

Fully Accessible – Single Side Approach
These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head.

Suites SY5001 and stateroom VB6001 have wheelchair access on the right side when facing the bed. The queen bed can be converted upon request to two twin beds if full compliance is not needed.

Suites SY5002 and stateroom VB6002 have wheelchair access on the left side when facing the bed. The queen bed can be converted upon request to two twin beds if full compliance is not needed.

Stateroom I8033 has wheelchair access to twin beds on the left and right side. The beds can be converted upon request to a queen-size bed if full compliance is not needed.

Ambulatory Accessible
Unless noted otherwise, these rooms provide wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head.

Staterooms VA8119, VA8116, VA8026, VA8025, V6052, V6049, V5140, V5135, V5054, V5051, VA4134, VA4131, H4092, H4089, VA4052, VA4051, D1100, D1099, C1082, C1081 are ambulatory accessible.

Stateroom J1063 is ambulatory accessible with narrow doors, a step up into the bathroom and a low threshold into the shower.

Nieuw Statendam

Fully Accessible
These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and an accessible shower with grab bars, shower seat, accessible shower controls, and hand held shower head.

Suites SA7094, A6150, A6148 and staterooms VA8147, VA8145, V5055, V5054, V5052, VH4107, VH4096 are fully accessible with a roll-in shower.

Staterooms VA8134, VA8132, I7108, I6116, I5112, V5057, C1134, C1123, C1121 are fully accessible with a transfer shower.

Fully Accessible – Single Side Approach
These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed, and an accessible shower with grab bars, shower seat, accessible shower controls, and hand held shower head.

Staterooms I7099, I6131, I5133 have wheelchair access on the left side of a queen bed when facing the bed and a transfer shower. The bed can be converted upon request to 2 twins if full compliance is not needed.

Staterooms V5175, V5152, VH4146, VH4167 have wheelchair access between two twin beds and a transfer shower. The beds can be converted upon request to a queen-size bed if full compliance is not needed.

Stateroom C1125 roll-in have wheelchair access between two twin beds and a roll-in shower. The beds can be converted upon request to a queen-size bed if full compliance is not needed.

Ambulatory Accessible
These rooms provide a shower with grab bars, accessible shower controls, and hand held shower head. There is step up into bathroom, threshold into the shower, and standard interior and exterior door sizes.

Suites SA7085, B8101 and staterooms K11049, VB11038, VQ10033, VE8142, VD7049, K6185, VC6158, V5048, V5051, FB1172, E1175 are ambulatory accessible.

Noordam

Fully Accessible
These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head. These rooms have 2 twin beds convertible to a queen-size bed.

Roll-in Shower & Separate Tub: Suites SC6164 & SC6175
Roll-in Shower: Suite SS6108 and Staterooms VB6004, VB6003, D1100, C1081 & J1074.

Fully Accessible – Single Side Approach
These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head.

Bathtub with separate accessible transfer shower: Suites SY8068, SY5002 & SY5001. Suites SY8068 & SY5002 are set up with queen bed only to meet compliance spacing with wheelchair access on the right side when facing the bed. Bed can be converted upon request to 2 twins if full compliance is not needed. Suite SY5001 is set up with queen bed only to meet compliance spacing with wheelchair access on the left side when facing the bed. Bed can be converted upon request to 2 twins if full compliance is not needed.

Roll-in Shower: Staterooms I-8037, C1082, K1012 & K1011 can have the bed positioned to have access on the left or right side depending on the guest’s need.

Ambulatory Accessible
These rooms provide showers with grab bars, shower seat, accessible shower controls, and hand held shower head.

Staterooms VA8032, VA8031, VA6049, VA5140, VA5137, VA5054, VA5051, VA4132, VA4131, H4090, H4089, VA4052, VA4051 are ambulatory accessible with wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head.

Staterooms J1063 & J1067 are ambulatory accessible with a step up into bathroom, threshold into the shower, and standard interior and exterior door sizes.

Oosterdam

Fully Accessible
These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head. These rooms have 2 twin beds convertible to a queen-size bed unless otherwise noted below.

Transfer shower and separate bathtub: Suites SC6175, SC6164 and SS6108.

Roll-in Shower: Staterooms VB6004, VB6003 have wheelchair access to both sides of the bed when in twin or king configuration. Staterooms J1074, K1012 and K1011 are set up with 2 twin beds only to meet compliance spacing with wheelchair access. The beds can be converted upon request to a queen-size bed if full compliance is not needed.

Fully Accessible – Single Side Approach
These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head.

Transfer shower and separate bathtub: SY5002 & SY 8068 have wheelchair access on the right side of the bed when facing the bed. SY5001 has wheelchair access on the left side of the bed when facing the bed.

Roll-in Shower: I-8037 has wheelchair access on the right side of the bed when facing the bed. D1100, C1082 and C1081 has wheelchair access between two twin beds.

Ambulatory Accessible
Staterooms VA8032, VA8031, VA6049, VA5140, VA5137, VA5054, VA5051, VA4132, VA4131, H4090, H4089, VA4052, VA4051, J1067 and J1063. provide wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head.

Staterooms J1067 and J1063 have a step up into bathroom, threshold into the shower, and standard interior and exterior door sizes.

Rotterdam

Fully Accessible
These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and an accessible shower with grab bars, shower seat, accessible shower controls, and hand held shower head.

Transfer Shower: Suite A6150 and staterooms VA8149, VA8147, VA8134, I-7099, I-6131, V5175, V5152, I-5133, V5055, V5054, VH4165, VH4144, VH4105, C1134, C1123, C1121

Roll-in Shower: Suites SA7094 & A6148, and staterooms VA8132, I-7108, I-6116, I-5112, V5057, V5052, VH4094, C1125

Ambulatory Accessible
These rooms provide a shower with grab bars, accessible shower controls, and hand held shower head. There is step up into bathroom, threshold into the shower, and standard interior and exterior door sizes.

Suites SA7085, B8103 and staterooms K11049, VB11040, VQ10033, VE8142, VD7049, K6185, VC6158, V5048, V5051, FB1172, E1175 are ambulatory accessible.

Volendam

Fully Accessible
These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and a shower with grab bars, shower seat, accessible shower controls, and hand held shower head.

Suites SA7034 is fully accessible with a transfer shower and separate bathtub.

Suites B7088, B7087, B6228, B6225 and staterooms DA6104, E2702 & E2715 are fully accessible with roll-in showers.

Fully Accessible – Single Side Approach
These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head.

Staterooms EE3429 can have the bed positioned to have access on the left or right side depending on the guest’s need.

Ambulatory Accessible
These rooms provide showers with grab bars, shower seat, accessible shower controls, and hand held shower head.

Staterooms EE3396, EE3391, HH3431, HH3430, L2700, J2555, J2554, G2500, G1807, G1806, G1805 & G1804 are ambulatory accessible with wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head.

Staterooms F1930 & F1919 are ambulatory accessible with a step up into bathroom, threshold into the shower, and standard interior and exterior door sizes.

Westerdam

Fully Accessible
These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head. These rooms have 2 twin beds convertible to a queen-size bed unless otherwise noted below.

Roll-in Shower and bathtub: Suites SC6175 & SC6164. These suites have a king-size bed convertible to 2 twin beds.

Bathtub with separate accessible transfer shower: Suite SS6108, SY5002 & SY5001.

SY5002 & SY 5001 are set up with queen bed only to meet compliance spacing. The bed can be converted upon request to 2 twins if full compliance is not needed.

Roll-in Shower: Staterooms J1074, K1011 & K1012

Fully Accessible – Single Side Approach
These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head.

Bathtub with separate accessible transfer shower: Suite SY8068

This suite is set up with queen bed only to meet compliance spacing with wheelchair access on the right side when facing the bed. Bed can be converted upon request to 2 twins if full compliance is not needed.

Roll-in Shower: Staterooms VB6003, VB6004, C1082, C1081, D1100, I-8037

VB6003 is set up with queen bed only to meet compliance spacing with wheelchair access on the left side when facing the bed. The bed can be converted upon request to 2 twins if full compliance is not needed.

VB6004 is set up with queen bed only to meet compliance spacing with wheelchair access on the right side when facing the bed. The bed can be converted upon request to 2 twins if full compliance is not needed.

C1082, C1081, D1100, I-8037 are set up with 2 twin beds only to meet compliance spacing with wheelchair access between the beds. The beds can be converted upon request to a queen-size bed if full compliance is not needed.

Ambulatory Accessible
These rooms provide wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head.

Staterooms VA8032, VA8031, VA6049, VA5140, VA5137, VA5054, VA5051, VA4132, VA4131, H4090, H4089, VA4052, VA4051 are ambulatory accessible.

Zaandam

Fully Accessible
These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed, and an accessible shower with grab bars, shower seat, accessible shower controls, and hand held shower head.

Suite SA7034 has a transfer shower and separate tub.

Staterooms DA6104, E2702 & E2715 have roll-in showers.

Fully Accessible – Single Side Approach
These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head.

Stateroom EE3429 can have the bed positioned to have wheelchair access on the left or right side depending on the guest’s need.

Suites B6228 & B7087 provide wheelchair access on the right side of the bed when looking from the foot of the bed.

Suites B6225 & B7088 provide wheelchair access on the left side of the bed when looking from the foot of the bed.

Ambulatory Accessible
These rooms provide wide interior & exterior doors, a shower with grab bars, shower seat, accessible shower controls, and hand held shower head.

Staterooms EE3396, EE3391, HH3431, HH3430, L2700, J2555, J2554, G2500, G1807, G1806, G1805 & G1804 have no step up into the bathroom and a no threshold shower.

Staterooms F1919 & F1930 have a step up into the bathroom and a threshold into the shower.

Zuiderdam

Fully Accessible
These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head. These rooms have 2 twin beds convertible to a queen-size bed unless otherwise noted below.

Roll-in Shower and bathtub: Suites SC6175 & SC6164

These suites have a king-size bed convertible to 2 twin beds.

Bathtub with separate accessible transfer shower: Suite SS6108, SY5002 & SY5001

SY5002 & SY 5001 are set up with queen bed only to meet compliance spacing. The bed can be converted upon request to 2 twins if full compliance is not needed.

Roll-in Shower: Staterooms J1074, K1011 & K1012

Fully Accessible – Single Side Approach
These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head.

Bathtub with separate accessible transfer shower: Suite SY8068

This suite is set up with queen bed only to meet compliance spacing with wheelchair access on the right side when facing the bed. Bed can be converted upon request to 2 twins if full compliance is not needed.

Roll-in Shower: Staterooms VB6003, VB6004, C1082, C1081, D1100, I-8037

VB6003 is set up with queen bed only to meet compliance spacing with wheelchair access on the left side when facing the bed. The bed can be converted upon request to 2 twins if full compliance is not needed.

VB6004 is set up with queen bed only to meet compliance spacing with wheelchair access on the right side when facing the bed. The bed can be converted upon request to 2 twins if full compliance is not needed.

C1082, C1081, D1100, I-8037 are set up with 2 twin beds only to meet compliance spacing with wheelchair access between the beds. The beds can be converted upon request to a queen-size bed if full compliance is not needed.

Ambulatory Accessible
These rooms provide wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head.

Staterooms VA8032, VA8031, VA6049, VA5140, VA5137, VA5054, VA5051, VA4132, VA4131, H4090, H4089, VA4052, VA4051 are ambulatory accessible.

For individuals with limited mobility, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. Certain ship transfer operations (i.e. during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while tendering or while docked due to steep gangways and steps, particularly during low or high tide. Also, please note staff are not allowed to transfer scooters and wheelchairs which are more than 100 lbs. without the from the ship to tender and/or from tender to shore. Tender ports are noted in the itinerary detail of each voyage in the Plan A Cruise section of our website as well as the itinerary detail on your Booking Confirmation.

As to tenders, with the exception of the Volendam and Zaandam, Holland America Line vessels have elevators to the tender level that allow guests to roll directly on and off the ship’s tender platform. However, please be advised that adverse weather conditions such as wind, swells, or extreme tide levels may prohibit the ability to transfer from the platform to the tender. Additionally, some port facilities may not be accessible due to stairs or steep ramps. If you have questions regarding tendering procedures while on board, please speak with the Guest Services Manager.

Situations may occur in which guests with limited mobility may not be able to go ashore at the time they desire or are unable to go ashore at all in certain ports. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations, or to carry their mobility assistance device (wheelchair, scooter, walker, etc.), taking into account all appropriate matters including, but not limited to, weather conditions, ship's location, weight of the guest or their mobility device, etc.

Holland America Line only permits service animals on board, defined as those animals that are individually trained to provide assistance to an individual with a disability. We do not permit our guests to bring pets, therapy/companion animals, and other animals that do not meet the definition of service animals. If you have any questions about whether the animal you wish to bring on board is, in fact, a service animal, you may contact our Guest Accessibility Department.

Your itinerary may include ports of call that have very specific and strict requirements that need to be met prior to your service animal being allowed off of the ship. Please be sure you understand the requirements for a service animal to disembark in each port of call. The best places to obtain specific information on required documentation and immunizations for your service animal are the U.S. Department of Agriculture's website, local customs offices in the specific ports, and from your service animal's veterinarian. All documentation and immunization requirements are established by government authorities and not by Holland America Line. Should you need assistance in locating this information, please contact our Guest Accessibility Department.

To board the ship, your service animal must have current vaccinations. Records confirming the vaccination status should be provided to our Guest Accessibility Department prior to your departure. We also recommend that you carry the immunization records with you in case they are required at any port of call. If you do not have the proper documentation and proof of vaccinations for your service animal required at a port of call, or if there are local quarantine requirements, your service animal will be denied the right to leave the ship. If your service animal is denied the right to leave the ship in a specific port of call, the staff and crew will work with you to determine what actions may be possible to allow you to visit the port without your service animal. Please note that in your absence, you will need to provide for the care and supervision of your service animal. Except in those circumstances where your service animal has been denied disembarkation, you may not leave your service animal unattended on the vessel or in your stateroom at any time.

Important Information for Service Animals on Australian Cruises
Should you have further questions please contact our Guest Accessibility Department via email at [email protected].

To help maximize the cruise experience for our guests who are deaf or hard of hearing, Holland America Line has made the following items available:

• Stateroom kits that include a visual and tactile alert for someone knocking at the door, the phone ringing, or an alarm.
• Stateroom televisions capable of showing closed captioning (some satellite feeds do not transmit with captioning, so this feature is available only when the signal the ship receives has captioning).
• Telephones with amplified sound or an amplification attachment for telephones in staterooms.
• Assistive Listening Systems with portable receivers in the show lounges to assist guests who are hard of hearing to hear the shows.
• Written safety information and a copy of the lifeboat drill safety speech.
• Our Navigator app is accessible for use with screen reading technology available on your mobile device. You will find items such as dining menus, daily activities, shore excursions, spa items and more in our Navigator app. 

For guests with food intolerances or allergies that are not life-threatening, please contact our Ship Services Department at (800) 541-1576. For guests with life-threatening food allergies, we ask that guests provide detailed information to our Guest Accessibility Department by completing a Special Requirements Information (SRI) Form. Guests should indicate on this form which foods may potentially cause a severe reaction.

Guests with a variety of severe food allergies sail with Holland America Line regularly. Our galley staff on board is accustomed to and experienced in dealing with these types of needs. The galley itself has many different areas of food preparation, which can help reduce the possibility of cross-contamination. It is important to note, however, that meals are prepared in mass quantities on board, thus there is always the possibility of some cross-contamination. As such, Holland America Line cannot guarantee that a guest will not come in contact with those items. Although our Guest Accessibility Department will provide the ship with an advance notice of all food allergies detailed on an SRI submitted to them, it is recommended that guests also contact the Dining Room Manager upon boarding to review the details of these special dietary needs.

At Holland America Line we do not discriminate against individuals on the basis of disability. We seek to the extent feasible to accommodate the needs of all individuals with disabilities, including children. However, due to the sensitivity of caring for any child, with or without a disability, we must first determine what the child's specific needs are so we may properly evaluate and determine the best and safest way to meet the child's needs. We encourage families to contact our Guest Accessibility Department prior to their cruise, to evaluate and determine what the child's specific needs will be and how best to accommodate those needs.  Kids Club is unable to accommodate children requiring one-on-one care into programming.  Special needs participants who meet eligibility requirements and require one-on-one care must have a parent or guardian present.

For additional information on the ship's facilities or ability to accommodate guests’ needs that may not be covered in this section, please feel free to contact the Guest Accessibility Department at:

For post sailing questions or concerns please contact our Guest Relations Department at:

For information regarding the Transportation Security Administration’s Screening Tips for Persons with Disabilities, please visit the Travelers with Disabilities and Medical Conditions section of their website.

The ADA Responsibility Officer for Holland America Line is Paul McClelland, Vice President Fleet Governance.

For the safety of all our guests and crew and to enhance accessibility, Holland America Line strongly recommends that all personal electric mobility equipment meets the following criteria:

We recognize that for some people, a larger scooter may be essential. If you believe you need a larger scooter, please contact our Guest Accessibility Department so that we can discuss your requirements.

For the safety of all guests and crew:

Scooters and other mobility equipment need to be securely stored and charged in the guest's stateroom; not in hallways or elevator lobbies. Scooters left in hallways and elevator lobbies could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no way of getting by a scooter left in a hallway.

Holland America Line is no longer able to provide complimentary wheelchair assistance for any purpose other than embarkation, disembarkation, and emergency situations. Holland America Line wheelchairs are not available for shore excursions or for use on board. If you will require regular use of a wheelchair, we recommend that you bring your own wheelchair with you. You may also make advance rental arrangements prior to your sailing and have a wheelchair delivered directly to the ship for use on board and in ports of call.

Special Needs at Sea and Scootaround are vendors we recommend for delivery of mobility devices. Please contact these vendors directly for pricing and availability. Their contact information is listed below for your information.

Scooter Tips and Reminders (PDF)

Special Needs at Sea

Scootaround

Please be advised that all pre-arranged mobility equipment rentals must be made by the guest and the third party provider. Consequently, you assume the entire risk of utilizing these third party services subject only to whatever terms or arrangements are made by you or on your behalf with the service provider. Refund issues must be dealt with solely between you and the service provider. We recommend contacting one of these companies to confirm your arrangements as soon as possible in order to ensure the availability of your specific requests.

With advance notice we can arrange for guests who require lift transportation to be assigned to rail cars and motorcoaches with lifts. The maximum weight of the mobility device, including the guest, cannot exceed 500 lbs. on lifts.

Holland America Line strongly recommends that all personal electric mobility equipment meets the following criteria:

Width: 23” maximum
Length: 40” maximum
Weight: 100 lbs. maximum without battery
Batteries: Must be Gel or Dry Cell or AGM (Absorbed Glass Mat) only

For safety reasons, guests using a scooter should be aware they will need to transfer to a seat on the coach from the lift and will have their scooter stored in the luggage bay of the coach. Team members are not allowed to lift items weighing in excess of 50lbs individually due to potential injury. If you are traveling with a scooter in excess of 100 lbs. our team members will not be able to stow the scooter in the luggage bay; we recommend you make arrangements to travel with a light weight collapsable scooter for this purpose. If a scooter is longer than 40” the guest will be required to transfer to a wheelchair to be lifted to the coach or rail car due to the size of the lift platform. Guests must be able to transfer themselves or have a capable traveling companion to assist in the transfer. If you require push assistance throughout your tour you must travel with a companion who is able to provide this level of assistance as our team members are not able to provide this service. While many hotel properties can provide a wheelchair to be used for the lift process we are not able to provide a wheelchair for use throughout your tour. If you will require regular use of a wheelchair, we recommend that you bring your own wheelchair with you. You may also make advance rental arrangements prior to your cruisetour and have a wheelchair delivered directly to the hotel property at the start of your tour for use through the duration of your cruisetour.

Special Needs at Sea and Scootaround are vendors we recommend for delivery of mobility devices. Please contact these vendors directly for pricing and availability. Their contact information is listed below for your information.

Special Needs at Sea
Phone: 8005134515 (or locally at 9545850575)
Fax: 8005134516
Email: [email protected]
Website: www.specialneedsatsea.com

Scootaround
Phone: (888) 441-7575
Email: [email protected]
Website: https://www.scootaround.com/contact-us

Please be advised that all pre-arranged mobility equipment rentals must be made by the guest and the third party provider. Consequently, you assume the entire risk of utilizing these third party services subject only to whatever terms or arrangements are made by you or on your behalf with the service provider. Refund issues must be dealt with solely between you and the service provider. We recommend contacting one of these companies to confirm your arrangements as soon as possible in order to ensure the availability of your specific requests.

Airports and/or Train Stations

Wheelchair assistance that is requested for airports or train stations must be done directly through the airline or rail station. Holland America Line is not able to arrange for wheelchair assistance at airports or train stations.

Land Tours and/or Shore Excursions

Because facilities in ports around the world vary significantly, wheelchair accommodations may not be available for some land tours and/or shore excursions. Furthermore, many transportation vehicles around the world do not have wheelchair lifts. Thus, it may be necessary for Holland America Line to make alternate transportation arrangements such as a sedan vehicle. This requires that a guest who uses a wheelchair be able to transfer from his/her wheelchair to the front or back seat of a sedan. Additionally, when lift equipped vehicles are available, many do not have the facilities for the safe transport of mobility scooters in the passenger compartment. Therefore if you are using a mobility scooter you may be asked to disembark your scooter and enter the coach by the front steps and ride safely in a regular coach seat, transfer to a provided boarding chair and take the lift onto the coach and transfer to a regular coach seat, or ride the lift on your scooter and then transfer to a regular coach seat. In some cases, it may be possible for your scooter to be stowed in the luggage compartment for use in the ports of call. If your scooter must be stored in the luggage compartment of a motorcoach it may be necessary for someone traveling in your party to load the scooter into the luggage compartment; the policy as to whether or not the coach drivers are able or allowed to provide assistance is that of the Tour Operator and not Holland America Line. The ability to provide assistance may depend on certain factors such as the weight or dimensions of the scooter. If you are unable to transfer from your mobility scooter and alternative arrangements are required, please advise Holland America Line at the time of booking or as far in advance of your sailing as possible. Please be assured this is for your safety.

Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to airport transfers, shore excursions, and tour/hotel packages. Please note, lift equipped transportation within the United States may be arranged without additional costs. For information on alternative transportation arrangements and associated costs please contact our Guest Accessibility Department. Please advise Holland America Line as far in advance as possible of any special needs for transfers. This will help to ensure availability of the appropriate vehicle(s) and for Holland America Line to provide an estimate of additional associated costs.

Guests should be aware that certain third party shore excursion facilities may not be fully accessible to guests with disabilities. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee that all are able to provide facilities that are accessible to individuals with disabilities. For detailed information on accessibility of shore excursions, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-888-425-9376 (or locally at 206-626-7320) or visiting the Shore Excursions Office on board.

To help maximize the cruise experience for our guests who are blind or have low vision, Holland America Line has made the following items available:

 

• Screen reader computer software in the Explorations Café that allows guests to navigate the web by listening to the text.
• Downloadable daily activities, news, and menus for guests with laptops with screen reader programs. These items may also be downloaded to the screen reader-enabled computer in the Explorations Café.
• With 45 days notice, large print or Braille menus describing the inspired cuisine offered across a myriad of venues, from the elegant Dining Room to the casual Lido Market.
• A familiarization tour of the vessel upon arrival.

Guests requiring continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. Holland America Line ships are not equipped to provide guests with these services other than on an emergency basis in the Ship's Medical Center. For security and safety reasons, we have selected Scootaround and Special Needs at Sea as the only outside vendors that we will permit to deliver oxygen supplies to our ships:

Scootaround

Special Needs at Sea

Note: Oxygen and/or oxygen equipment deliveries will not be accepted from any other companies.

Please be advised that all oxygen and oxygen equipment rental arrangements must be made by the guest and the third-party provider. Consequently, you assume the entire risk of utilizing these third-party services subject only to whatever terms or arrangements are made by you or on your behalf with the service provider. Refund issues must be dealt with solely between you and the service provider. We recommend contacting one of these companies to confirm your arrangements as soon as possible in order to ensure the availability of your specific requests.

You are also welcome, however, to bring your own oxygen and/or oxygen equipment from your home. Please note that our staff and crew are not permitted to handle your oxygen and/or oxygen equipment during the embarkation and disembarkation process. Thus, you must be able to handle your supplies if you bring your own. Please contact the Guest Accessibility Department prior to sailing if you will require oxygen while on your cruise.

Please Note: In accordance with FAA regulations, airlines have restrictions concerning traveling with oxygen and oxygen containers. It is the traveler’s responsibility to be familiar with and comply with the regulations of the airline they are traveling on.

Due to the logistics of cruisetours and the storage requirements for hazardous goods we recommend traveling with a portable oxygen concentrator while on our Alaska cruisetours. If you are booked on a Yukon cruisetour you must travel with a portable oxygen concentrator to be used inflight as the use of gas cylinders is not allowed on the flight portion of the cruisetour. The approximate flight time between Dawson City and Fairbanks is one and a half hours. Please note the travel time and touring between cities of your cruisetour can be all day, please plan ahead to ensure you have an adequate number of batteries to last a full day.

Guests must make their own arrangements to bring their own equipment or pre-arrange a rental for necessary items. For safety reasons we have selected Scootaround and Special Needs at Sea as the only outside vendors we will permit to deliver oxygen supplies to our guests for use during their cruisetour. These companies are able to deliver to the first hotel on your cruisetour. Their contact information is listed below for your information.

Special Needs at Sea
Phone: 8005134515 (or locally at 9545850575)
Fax: 8005134516
Email: [email protected]
Website: www.specialneedsatsea.com

Scootaround
Phone: (888) 441-7575
Email: [email protected]
Website: https://www.scootaround.com/contact-us

Please be advised that all pre-arranged mobility equipment rentals must be made by the guest and the third party provider. Consequently, you assume the entire risk of utilizing these third party services subject only to whatever terms or arrangements are made by you or on your behalf with the service provider. Refund issues must be dealt with solely between you and the service provider. We recommend contacting one of these companies to confirm your arrangements as soon as possible in order to ensure the availability of your specific requests.

For individuals using a wheelchair or scooter, accessible route maps for each ship are available by selecting the links below:

Eurodam
Koningsdam
Nieuw Amsterdam
Nieuw Statendam
Noordam
Oosterdam
Rotterdam
Volendam
Westerdam
Zaandam
Zuiderdam

For everyone's safety, dispose of needles  in a special needle container. Do not dispose of them in a standard waste container under any circumstances. This needle container can be requested at no charge for use in your cabin through your cabin steward, through Guest Services on board, or through the “order now” option in the Navigator app.